Coaching on the job

How does coaching on the job work?

Bureau Via will first visit your company. By looking at your processes in the area of customer contact and administration through a customer lens, we will reveal the areas for improvement. After the visit, we will train your employee(s) in the areas where this is necessary. The result: satisfied customers and clear administration.

The working method of Bureau Via:

• What does the ideal customer contact look like? We process this in an assessment list
• During a mystery shop visit we assess the implementation based on the list
• During this visit, an employee of Bureau Via pretends to be a customer
• Immediately after the visit, the results are discussed with the employee concerned
• Advice and training are provided where necessary
• You will receive direct feedback based on your desired customer treatment and data recording

Interested in coaching on the job? Contact us: