Checking is the way to find out if you are doing well. The workshop is the place where the relationship with the customer is strengthened or broken. It is also the place where you earn money. That is why we carry out unique mystery shopper workshop investigations every day with the aim of increasing the quality of the workshop and the reception. In fact, it is our core business.
We measure the entire process from making the appointment to delivering the serviced car and we also introduce technical defects in our workshop to test the quality of the maintenance. That makes our mystery shopper research different from others. Our advisors also have technical knowledge and knowledge of the car company and can be deployed throughout the country.
How well does your sales department sell?
A new model, a promotion, a competition comparison; mystery shopping is an effective method to sharpen the sales department and to make maximum use of every customer contact. Our network of 'shoppers' has nationwide coverage and has extensive experience with the automotive industry. We are therefore present daily on the many car boulevards that our country has to offer.
